Reservation, Cancellation & Terms Of Condition Policy

Please Read Carefully

After making your villa/condo reservation with us, you have 7 days to send us your rental deposit. Your sending us payment on your villa rental becomes a binding agreement; it constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to phone us for discussion and explanation before you send us your villa rental deposit monies.

Age Requirement: You must be 25 years or older to rent a villa/condo unless part of or guest of a family group.

Payment & Cancellation Policies

PAYMENTS: Caribbean Villas requires 50% down within 7 days of making your reservation by check only. Failure to make this payment subjects your reservation to automatic cancellation. The balance of your reservation including the tax/service charge and security deposit where applicable; is due 60 days prior to arrival. If traveling during the Christmas/New Years time period, the balance including the tax/service charge is due 120 days prior to arrival. Rates are based on Cash Prices .

Payment is by check; personal check is fine, PRIORITY MAIL, (or any other tracking service.)

To pay with a Visa/Mastercard there is a 3% service fee. Please make the checks payable to Caribbean Villas and mail them to 89 Mussey Rd., Suite 103, Scarborough, ME 04074.

CANCELLATION POLICY: All payments/reservations are non-refundable/non-changeable. Should you be forced to cancel/change for ANY reason and a replacement rental is obtained for your entire set of travel dates, your deposits will be refunded less a 20% administration fee of the total room charge. If a replacement rental is not obtained for your entire set of travel dates or you purchased trip cancellation insurance, there will be no refund. If the Governor closes the island of St. John, USVI to tourists and trip cancellation has not been purchased, your funds will be held on account for a future stay. There will be no exceptions to this policy.

CANCELLATION POLICY FOR THE FOLLOWING HOMES – REEFSIDE VILLA, SUNSET BEACH, RHAPSODY, FRANCIS BAY ESTATES, VISTA CARIBE, AND LA BELLA VITA IS: Should you be forced to cancel for any reason & a replacement rental is obtained, your deposit will be refunded, less 10% of the complete rental rate. Reservations canceled less than 90 days notice, in advance of reservation date will incur an additional 10% penalty. No monies will be refunded unless a replacement rental that covers the days of your rental contract is obtained.

HURRICANE AND/OR STORM POLICY: There will be no refunds given for acts of God or force majeure, such as hurricanes, tropical storms, etc., on St. John, USVI. This policy applies to current and all future guests who have reservations to travel or are on St. John. We highly recommend trip cancellation insurance. If insurance is not purchased and St. John is impacted by an act of God or force majeure no refunds will be offered. There will be no exceptions to this policy.

TRIP CANCELLATION INSURANCE: If you do not have a source for cancellation insurance there is a web site with suggestions and reviews –Consumer Advocates – Trip Cancellation Insurance. Please verify all terms and conditions of coverage with the trip cancellation insurance company. It is the guests responsibility to cover themselves in the event they need to cancel or change their vacation plans. Please note: If we do not have your arrival information 60 days prior to your check-in, there will be a $50 charge applied to your security deposit.

Passport Requirements

If you are a U.S. Citizen traveling to the U.S. Virgin Islands (St. John, St. Thomas, St. Croix) you will need Proof of Citizenship; this is a Photo ID and a birth certificate with a raised seal (photo copies are not allowed). *For further information: http://www.travel.state.gov

Please note: If you are traveling to the U.S. Virgin Islands (St. John, St. Thomas, St. Croix) and are planning to do any day trips/day sails to the British Virgin Island or any other Caribbean country you will need a valid U.S. Passport

Housekeeping Service

Our homes/condos do not include housekeeping. Housekeeping may be arranged at an additional cost. Towels, linens, beach towels and a starter kit of paper products are provided for your stay. Any additional supplies will need to be purchased by the guest.

Hurricane Cancellations

HURRICANE AND/OR STORM POLICY: There will be no refunds given for acts of God or force majeure, such as hurricanes, tropical storms, etc that impacts St John, USVI. If you are already on St John or your arrival date is within 30 days of the named storm, and we advise you not to travel, you will be able to hold your reservation on account for a future stay. If you are traveling outside this time period, our regular cancellation policy applies, which is non-refundable and non-changeable. We highly recommend you purchase Trip Cancellation Insurance. There will be no exceptions to this policy.

Hotel Tax/Service Charge

If traveling to St. John, an 12.5% hotel tax and 5% service charge will be added to your reservation.

Security Deposits

Our Villas and Condos for the island of St. John and Tortola require a security deposit. The deposit is $500-$1500 depending on the property reserved. In most cases this deposit may be applied to a Visa or MasterCard. Our consultants will advise you at the time of booking which policy applies to your rental home. The security deposits are fully refundable within 60 days of your departure, provided there is no breakage, damage, missing items, no charges incurred before, during or after your stay, still outstanding. All normal utilities (except long-distance phone calls or careless or extremely excessive use of your villa’s water supply) are included in your rental price. You hereby agree to pay Caribbean Villas on behalf of the owner of your villa the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as a Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. All villas are privately owned, so decor, colors and inventories will of course vary.

All villas are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging of furniture or removing any items from the villa is prohibited.

Liability

Caribbean Villas, is acting hereunder as an agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accident, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of Caribbean Villas. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers.

Furthermore, guests are responsible for their villa during occupancy, and must lock villa windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. Guests further acknowledge they will use extreme caution regarding the pool, decks, railings, all walkways and staircases, the shoreline around the property, the property’s driveway and courtyard, and the road. In addition, if there are children in their party, guest acknowledges and agrees that they or any/all other adults in their party will constantly supervise all children while in the house and while on or near the verandahs, decks, balconies, railings, walkways and staircases, the driveway, courtyard, public road, shoreline and pool areas. Guests must observe all cautions as given in our blue guest book and/or by your local contact. All Caribbean Villa’s properties are privately owned. The Owner and Caribbean Villas reserve the right to refuse service to anyone at their complete discretion.

Complaints & Maintenance

Caribbean Villas shall make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, television/cable service, internet access, appliances, etc. Due to wild fluctuations in our island electrical service and the lack of trained technicians here, we cannot guarantee that hot tubs at villas will operate correctly at all times, and no rebates will be given due to hot tub malfunctions. It is the Guest’s obligation to report any problem or damage IMMEDIATELY to us, regardless of the hour.

Construction Noise

Due to the amount of new villa construction on St. John, it is a possibility that construction may occur near your villa rental. Any construction and the possibility of new construction is outside the control of Caribbean Villas.

Entry into Villa

Caribbean Villas or its staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guest. We will make every effort to schedule such brief showings at a time convenient to you and not interrupt your vacation. In order to respect guest’s privacy and safety we will require agents and potential buyers to view the villa from the outside and not enter the villa during their showing. Buyers and agents are still required to wear masks and gloves. The ultimate decision is the guests but we would appreciate your cooperation.

Substitution

Caribbean Villas reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold, out of order or be deemed substandard by us for any reason. If comparable accommodations are not available, Guest may receive a complete refund of all pro rated rent and Hotel Tax/Service Charge paid for the original villa.

Capacity of Villas

The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for (based on two persons per bedroom). Should a group misrepresent themselves, they will not be allowed entry into the villa. Exceptions to this term are made only by management, prior to your arrival dates and for infants under 2 yrs old; if sleeping in a baby crib and not occupying one of the villa’s beds.

Quiet Enjoyment & Parties

Caribbean Villas wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed at the villas. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood.

Rates & Printing Errors

Caribbean Villas is not responsible for printing errors and inadvertent omissions. All rates and villa details are subject to change without prior notice.

Check In Time

St. John – 4:00 p.m. (varies depending on the home) – * We appreciate your patience if housekeeping is still prepping the villa when you check-in.

CHECK-OUT TIME: 10:00 am sharp.

Pets

No pets of any kind are allowed in or on the villa premises. A pet or evidence of a pet found on the villa premises will cause immediate eviction and forfeiture of Guest’s entire rent and deposit.

Arrivals

For St. John there is one complimentary arrival that brings the arriving guests to the car rental to pick up their reserved car and then escorts the party to their villa. You may schedule additional arrivals as needed for $50 per arrival.

Please note: If we do not have your arrival information prior to your check-in, there will be a $50 charge applied to your security deposit.

Cable Television

For St. John, most of the homes have expanded cable, with a few exceptions. Occasionally there is a problem with the cable television service. Caribbean Villas does not have any control over the cable service and repairs are currently taking between 8-14 days to complete.

Cable and landline phones may still be under repair. Please contact our office for updates prior to booking.

Phone Service

ALL LONG DISTANCE PHONE CALLS ARE RESTRICTED. We ask all guests to use a calling card to make long distance phone calls. Local calls are free. Occasionally there is a problem with the telephone lines for the villa and condo rentals. Caribbean Villas does not have any control over the telephone company and repairs are currently taking up to 30 days to complete. C’est Bleu, Rapture, Kalorama and Ellison only have cell phone service.

Cable and landline phones may still be under repair. Please contact our office for updates prior to booking.

Drugs & Hazardous Materials

Guests and members of his party shall not use or permit to be brought into any villa and illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

Villa Keys

Caribbean Villas shall charge Guests $175 for each set of lost or mishandled keys; gate remote controls will be charged at replacement cost. Guest is required to follow all instructions precisely on where to leave your villa keys and gate remote controls when you depart–call if you are unsure!

Smoking

All Villas and their surrounding grounds are non-smoking. This includes and is not limited to cigarettes, vaping, marijuana etc. Guests will be fined $200 + for smoking violations.

Garbage Removal

Guests are responsible for removal of all trash from their villa. A $75 fee will be applied to guest’s security deposit if rental agent is required to remove trash left behind. There are numerous dumpsters throughout the island for your use.

Cable / Internet / Phone / Electricity

In the Virgin Islands these services may be interrupted. If an interruption occurs the rental manager will report the problem but we have no control over service repairs. There will be no rental refunds due to the interruption of these services.

Cable and landline phones may still be under repair. Please contact our office for updates prior to booking.

Drones

No drones are allowed to be flown from the villas and/or surrounding areas on St. John.